The processor of personal data of the e-store Engasco.eu is Gardek OÜ, registry code 16089976, address Estonia, Harjumaa, Saue, Tule 10, 76505, phone +372 51979191 and e-mail hello@engasco.eu (hereinafter “merchant”) ).

What personal data is processed

• Name;
• Contact information such as phone number and email address;
• Payer’s and delivery address;
• Bank account number;
• Cost of products and services and data related to payments (purchase history)
• Customer support information;
• Other information related to customer surveys and/or offers.

For what purpose is personal data processed?

The processing of personal data takes place for the purpose of fulfilling the contract entered into with the customer. The processing of personal data is carried out in order to fulfill a legal obligation (eg accounting and settlement of consumer disputes).

Personal data is used to manage customer orders and deliver products.

Purchase history data (purchase date, products, quantity, customer data) is used to compile an overview of purchased products and services and to analyze customer preferences.

The bank account number is used to return payments to the customer.

Personal data, such as e-mail address, telephone number, customer name, is processed to resolve issues related to the provision of products and services (customer support), as well as for the preparation and transmission of offers and news.

The e-shop user’s IP address or other network identifiers are processed to provide the e-shop as an information society service and to compile web usage statistics.

Transfer of personal data to authorized processors
The Merchant shall keep confidential the customer’s personal data that has become known to him / her during the registration and use of the user account and shall disclose them to third parties only with the consent of the customer, except if the obligation or right to disclose data arises from legislation. The user of the e-store agrees that the merchant has the right to process his / her data in order to provide services suitable for the customer, including forwarding the customer’s data to persons who are related to the provision of the service by the merchant to the customer. List of authorized processors:

IT service providers – Personal data is transferred to IT service providers as it is necessary to ensure the functionality and data hosting of the e-shop.

1. Zone.ee

Business and warehousing software – for accounting and warehousing operations

1. Directo
2. KMA

Suppliers – to deliver orders to the customer:

1. DPD
2. Itella
3. Omniva

Payment intermediaries – to pay for orders

1. Swedbank
2. SEB
3. Danske
4. Luminor
5. LHV
6. Coop
7. Citadele
8. PayPal
9. Liisi järelmaks
10. ESTO järelmaks
11. Buyplan järelmaks
12. Montonio

Collection of statistics – collection of information for the purpose of improving the user experience of the e-store:

1. Google Analytics
2. Facebook

Security and access to data
Personal data is stored on Zone.ee servers located in the territory of a Member State of the European Union or countries that have joined the European Economic Area. Data may be transferred to countries whose level of data protection has been assessed as adequate by the European Commission and to US companies that are affiliated to the Privacy Shield framework.

The e-shop implements appropriate physical, organizational and IT security measures to protect personal data from accidental or unlawful destruction, loss, alteration or unauthorized access and disclosure.

Transfer of personal data to the authorized processors of the e-store – personal data is processed on the basis of agreements concluded with the e-store and the authorized processors. Authorized processors are obliged to ensure appropriate safeguards for the processing of personal data.

Access and correction of personal data
The personal data stored in the e-shop can be accessed and corrections can be made in the account management of the e-shop.

Withdrawal of consent
If the processing of personal data takes place on the basis of the customer’s consent, the customer has the right to withdraw the consent in the account management of the e-store.

Preservation
Upon closing the customer account of the e-store, personal data will be deleted, unless such data needs to be stored for accounting or resolution of consumer disputes.

If the purchase in the e-store has been made as a guest (without a user account), the personalized purchase history will be stored for five years.

In case of disputes related to payments and consumer disputes, personal data will be stored until the claim is fulfilled or the limitation period expires (five years).

The personal data required for accounting purposes will be kept for seven years.

Deletion
Personal data stored in the e-store together with the user account can be deleted in the account management of the e-store.

You can request the deletion of other personal data from the data request form. The request for deletion of data shall be answered no later than within one month and, if necessary, the period for deletion of data shall be specified.

Transfer

You can download the electronic statement of personal data stored in the e-store in the account management of the e-store.

You can request the transfer of other personal data from the data request form. A request for the transfer of data will be answered no later than within one month, when the customer support will establish the identity and inform about the personal data applicable to the transfer.

Direct marketing announcements

The e-mail address and telephone number will be used to send direct marketing communications if the customer has given their consent. If the customer does not wish to receive direct marketing communications, please select the appropriate link in the email header or contact customer support.

If personal data is processed for direct marketing purposes (profiling), the customer has the right to object at any time to the initial and further processing of their personal data, including profiling related to direct marketing, by notifying customer support by e-mail.

Solving disputese
Disputes related to the processing of personal data are resolved through customer support. The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee). Consumer Protection Commission and ODR platform.